When IT support starts using up a substantial part of your company's resources, it is often a good idea to hire a service provider to manage your IT systems. The provider becomes a partner who is familiar with your business and knows how to configure your IT resources for maximum benefit. For a fixed fee, you may end up with a system that is better matched to your needs and is more reliable. Rather than waiting for failures and then repairing the equipment, your managed IT services provider focuses on the long term, setting up and monitoring your systems to minimize problems and downtime.
There are three main reasons why your company may be better off with managed services rather than traditional IT support. They deal with the type of service you can expect to receive, the financial implications, and the overall framework of your relationship with a managed service provider.