Managed services is a better and more cost-effective way for small and mid-sized businesses to get professional IT support. In a managed services scenario, your network and desktop systems are managed remotely, using high-speed connections and state-of-the-art software. All systems are maintained, so there's less chance of a breakdown or a crippling virus infection. And all systems are monitored 24x7, so if anything ever does happen, it can be addressed immediately.

Would an analogy help? Then think of your car. If you didn't maintain it - change the oil and filters, rotate the tires, get a tune up - it wouldn't run very efficiently. Evenutally it wouldn't run at all. And it would cost you a lot to get it back in working condition.

Well, your computer systems are a lot like that car. They need regular support - upgrades, patches and other maintenance - to operate at peak efficiency and stay up to date on security.

Traditional IT Support	Managed Services
Reactive	Proactive
Unpredictable costs	Predictable costs
Every problem is a one-off and a potential major crisis	Most problems are foreseeable and are eliminated before they have a chance to surface
Inefficent	Designed for efficiency

A study by the Gartner Group¹ found that the total cost of ownership (TCO) of an unmanaged desktop computer running WindowsXP is $5309. The same PC in a managed environment has a TCO of $3335. That's a savings of $1974 over the same period.

Velocity Network Solutions offers the following managed services plans:

PC MANAGEMENT	SERVER MANAGEMENT
Support End User Support Portal Unlimited Remote Support Priority Response	Support End User Support Portal Unlimited Remote Support Priority Response
Maintenance Drive Space Monitoring System Maintenance and Optimization Desktop Imaging Software and Management Application Deployment	Maintenance Drive Space Monitoring System Management and Optimization Backup Monitoring and Management Log File Maintenance Windows Event Log Monitoring Server Imaging Software and Management Application Upgrades
Security Microsoft Security Patch Management Anti-Virus Software and Management Anti-Spyware Software and Management Advanced Desktop Firewall Management Application Blocking	Security Microsoft Security Patch Management Anti-Virus Software and Management Anti-Spyware Software and Managment Exchange Anti-Virus Software and Management User account Administration File Permissions Administration Microsoft Exchange Management
Reporting PC Inventory Hardware and Software Anti-Virus and Spyware reports Security Patch Management Reports Bandwidth Usage Tracking Custom Reports	Reporting PC Inventory Hardware and Software Anti-Virus and Spyware Reports Security Patch Management Reports Custom Reports

*Minimum of 5 computers. Companies with less than 5 computers will be charged for 5 machines.