Q: Which of these traditional IT service models would be best for your business?
1. Time and Materials - you pay to fix problems as they occur.
2. Pre-paid Hours - you buy a block of time upfront and use the hours as needed.
Neither - Both of these models are fundamentally flawed!
Under these models, there is zero incentive for the IT provider to do the best job possible. This is not to imply that companies do a poor job on purpose. However, the more stuff breaks, the more the provider gets paid. As such, this leads to a lot of frustration and wasted money, not to mention it is very difficult to budget for.
Q: So how can a small business solve these kinds of IT complications?
Fortunately, a few years ago, a new model emerged called “Managed Services.” Under a managed services arrangement, you pay the IT provider a fixed monthly fee to deliver a set of agreed upon services. If the provider fails to deliver, they lose money. This places the burden on the provider and forces them to align themselves with your business.
Velocity’s TotalCare is proactive, preventive and affordable. With TotalCare managed services, your systems are continually monitored and maintained, so problems are minimized. And should a problem arise, the process to address the issue is already in place.