Managed IT – TotalCare
What’s that model again?
Traditionally, as a small business, you have had two options to choose from when purchasing IT services: ‘Time and Materials’ and pre-paid hours. Under ‘Time and Materials’, you pay to fix problems as they occur. Under pre-paid hours, you buy a block of time upfront and use the hours as needed.
But – both of these models are fundamentally flawed.
Under these models, there is zero incentive for the IT provider to do the best job possible. Understand — this is not to imply that companies do a poor job on purpose. However, the more stuff breaks, the more the provider gets paid. As such, this leads to a lot of frustration and wasted money, not to mention it is very difficult to budget for.
Managed Services To The Forefront.
Fortunately, a few years ago, a new model emerged called “Managed Services.” Under a managed services arrangement, you pay the IT provider a fixed monthly fee to deliver a set of agreed upon services. If the provider fails to deliver, they lose money. This places the burden on the provider and forces them to align themselves with your business.
Cornerstones For Success.
Managed services is proactive, preventive and affordable. With managed services, your systems are continually monitored and maintained, so problems are minimized. And if something does happen, the process to address the issue is already in place.
Velocity Network Solutions has created a managed services offering we call TotalCare.
TotalCare is an all inclusive plan that covers everything your business needs for a fixed monthly fee that you can budget.