The TotalCare System
This full featured total care IT system includes:
24/7 Systems Monitoring
We monitor the performance and health of your Desktops, Laptops, and Servers. This allows us to detect and stave off problems before they turn into a disaster.
Service Availability Monitoring
We monitor the availability of all of your critical server services including DNS, DHCP, Terminal Serices, SQL, Print Spooler, Exchange, IIS Web services ,File Services and many others.
Network Device Monitoring
We manage your switches, routers, and firewalls to make sure your networking is consistently up and running.
Network Device Management
We remotely manage all your critical networking equipment including switches, routers, and firewalls.
Preventative Maintenance
As the old saying goes, “an ounce of prevention is worth a pound of cure.” We’ll keep your machines running at peak performance with scheduled maintenance and application updates.
Patch Management
we’ll deploy critical operating system and software patches to keep your systems secure and operating smoothly.
Antivirus & Spyware Protection
We will install and pro-actively manage security software to ward off malicious threats that destroy data, compromise security and degrade the performance of your systems.
Unlimited Remote Application Support
Our consultants will help you with your applicaton problems. We support the latest Microsoft programs and many third party applications.
Onsite Support
We are able to handle most problems remotely but occasionally If you have a problem that requires an on-site visit, we will get an engineer dispatched to your office in a jiffy.
SPAM Filtering
Get control over your inbox. We utilize state of the art technology to eliminate 98% of unwanted email.
Vendor Management
Do you struggle with trying to manage multiple vendors? We will become your single point of contact and handle all of your technology providers.
Network Documentation and Diagram
Good documentation is essential. We will document your entire network on an on-going basis and provide you with a copy.
Software License Management
Most small businesses have no idea what software they own. We will manage all your software assets and licenses.