When it comes to tech support, Los Angeles businesses have enough responsibilities on their plate without worrying about technology. That's why we maintain a local, experienced and fully staffed helpdesk ready to handle all of your technical issues. Our remote support technology allows secure, quick and encrypted access to your systems so our tech support team can fix your issues on the spot. And because we maintain an optimal client to technician ratio, you can feel confident knowing that your issue is a priority and will be resolved quickly.
Velocity's "Zero-Tier" Support: What is it and how can it help my business?
We offer our clients what we call "Zero-Tier" support, which means all of our technicians are qualified to help with virtually any technical issue you may have. We go through great lengths when hiring new helpdesk staff to ensure we maintain a premium level of support. For our clients, this means they can call support and get their problems solved right away instead of wasting time on the phone, waiting to get passed along from technician to technician. We hire the best to save you valuable time!
Do you offer tech support to offices outside of Los Angeles?
Yes. In fact, we remotely support client locations all over the world. No matter where you're satellite offices are located, you can count on our Los Angeles based tech support team to get you back to work quickly.
Do you offer after hours tech support?
Absolutely. We offer optional 24x7x365 tech support to those who frequently work around the clock. We understand that nothing could be more frustrating than computer problems the night before a big project is due, so we make sure you're covered. When working those late night hours, our available 24x7 tech support is your greatest ally (next to a pot of coffee).