Support time in minutes,

Providing fast and quality support is core to our service at Velocity Network Solutions. We maintain a fully staffed support desk ready to handle all of your technical issues. Our unique technology allows us to provide you with full remote assistance to any computer no matter where you are located.

We are highly focused on strong securety and client confidentiality. Our technology allows secure encrypted remote access to your systems. All remote access is logged and in the event that we have a staff change, all passwords are changed.

How do I contact support?

You have three ways to contact our support team.

1. Log into our support portal at the top right of every page. Should you forget your password, there is a link to have it resent.
2. E-mail our help desk at support@velocityns.com Please be sure to put a brief description of your issue in the subject line and a detailed explanation along with your contact information in the message details.
3. Call our support line directly at 818-780-3600 option 2.

How do I contact emergency after hours support?

Please call our main line at 818-780-3600 and enter in the After Hours support extension your account manager assigned you. Leave your full contact information and brief description of your issue with the operator and the on-call engineer will call you back within 1 hour.