Totalcare Managed Services Frequently Asked Questions

Q.  What kinds of service plans do you offer and what do they cover?
A.  Our most popular and effective plan is called Totalcare Platinum.  This plan provides unlimited remote and on-site service as it pertains to your network and ensures that you get a true fixed-fee support cost.  We also offer alternative plans based on your businesse’s IT needs.

Q.  Is your Totalcare online backup service included with all plans?
A. We have found that different clients have huge variants in the amount of data being stored.  Since backup is a utility-based computing (pay for what you need only), it wasn’t effective to have the backup services priced into all plans since that would mean that those with lower backup requirements would pay more than they needed too.  Hence, we have separated our backup service into a separate plan.

Q.  I need a service that is not specifically listed on your website.  Does that mean you don’t provide it?
A.  No.  We are unable to list every service that we provide on the web site. In addition, we constantly provide new offerings that we have not had time to put on the web site.If you have a need for a service that is not on the web site, ask us and chances are we either offer it or can refer you to someone who does.

Q.  Do you provide services outside of California?
A.  Absolutely.  Velocity Network Solutions can provide IT services throughout the continental United States.  Our unique business model allows for full management of your systems regardless of your location.  Should you need on-site service, we have partnered with many technology firms who can dispatch field consultants to any locations with guaranteed response times and quality of service. Many of our clients have offices outside the United States including Australia, Europe, and Asia.

Q. Do you guarantee your services?
A.  Yes!  We are so confident that the service you get from Velocity, is TRIPLE GUARANTEED.

First, we don’t believe that you should incur any costs for evaluating our services. That’s why we offer an initial consultation and proposal without charge or obligation.

Second, we offer fixed price quotes on all jobs to ensure projects are completed on budget without “surprise” or hidden fees. That means that you know exactly where you stand and the project risk becomes ours, rather than yours.

Third, our managed service comes with the Velocity Network Solutions “better than money-back” guarantee. If our TotalCare Managed Services do not deliver what we’ve promised, you may cancel your TotalCare Managed Services agreement and receive a full refund for that month. Plus the virus protection software and security software we installed is yours to keep with our compliments!

Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; in fact, no one can. However, we can guarantee that as your technology partner, we will minimize the problems you have and dramatically  improve the speed, performance, and reliability of your systems.  We also guarantee our response times based on the emergency and if you are on the Totalcare Platinum plan, you will never see any additional invoices for maintaining your existing infrastructure.

Q.  How can I learn more about your services?
A.  Please fill out our contact form or feel free to call us at 866-464-5016